This policy applies to plans for The Shop by Diemeco at shop.diemeco.com, provided by Diemeco. A shop plan includes Digital Office; there is no separate payment for it.
1. Early access: nothing is charged
The Shop is in early access. During this period we do not collect any money: no plan can be bought, so there is nothing to refund. The sections below describe how plans and refunds will work once payments open; we will tell you in the app at least 30 days before any charge starts.
2. How plans will work
- One plan covers The Shop and Digital Office together, by the month or by the year. The full amount, including any GST, is shown before you pay.
- A plan starts as soon as the payment is confirmed and runs until the date shown in the app.
- A plan does not renew by itself. No money is ever taken without you paying for it yourself.
- One plan runs at a time: while a paid plan is running, a new one cannot be bought, so you never pay twice for the same days.
- When a plan ends, nothing is deleted.
3. Cancelling a plan
A plan is a digital service that starts at once, so a plan you have paid for is not refunded for the period already started, except in the cases in sections 4 and 5. You can simply not take another when it ends.
4. Money refunded to the original payment method
We refund the amount paid when:
- you were charged more than once for the same payment;
- you were charged but your plan was not added and we cannot add it within a reasonable time;
- a payment was made on your account without your authority and you tell us promptly (we may ask for details).
Write to support@diemeco.com with the date, the amount and the transaction reference or receipt number. Refunds are checked and approved by our team and sent back to the method you paid with, usually within 5 working days of approval. When a payment is refunded, the plan it paid for ends.
Where a payment failed but money was deducted, the bank normally reverses it automatically. If it does not, contact us.
5. Our error or unavailable service
If we suspend your account by mistake, or The Shop is unavailable for so long that you cannot use a plan you paid for, we will, acting reasonably, extend your plan for the lost time or refund the unused part.
6. When an account is closed
If you close your account while a plan is running, the unused part is not refunded; if you come back within the 30 days, your plan is still there. If we close an account for breaking our Terms, the unused part is not refunded, except where section 5 applies.
7. Receipts
Every payment will get a numbered receipt, shown in the app.
8. Contact and complaints
Diemeco, Bhagwati Society-1, Dudhsagar Road, Shakti Industrial Zone, Rajkot, Gujarat, India, 360003. Email: support@diemeco.com. To complain, see our Grievance Policy.